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![]() Information avoids jargon, is fit for its purpose and provided in appropriate accessible formats. ![]() Plain, clear and accessible communication is used. ![]() We need to recognise when we need to improve these skills and to address them. Good literacy- We have a duty to be able to communicate verbally, non-verbally and in writing with a high level of accuracy. Your communication skills should be seen as a toolbox, using the right tool for the right job and choosing a different tool if one doesn’t work well.īarriers are minimised where the following are present: Open body language and a positive non-judgemental attitude will further help reduce barriers. Experience will help you to develop a variety of new methods of communication and selecting the best one in each situation. You could also increase your awareness of different communication needs and methods through taking up learning opportunities. It is important to get regular feedback about your communication style and methods from the people you provide care and support to so that you can continue to improve how you communicate. Putting something together with an individual can be another good way of getting to know them well and understanding their needs. These pull together the information into a format that is easy to read, often with pictures and photographs. The most effective way to make sure that you are meeting someone’s communication needs and providing person centred care is to know as much as possible as you can about them.Ī communication passport might be used by some which provides vital information about needs, wishes and preferences. As a worker you should do what you can to reduce any barriers to communication.
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